Feedback / Idea Speed & Loading Reports

[Admin 14,788]

2 minutes ago, Sophie said:

This one was expected, a backup was in progress. It's finished now so all should be working as normal again. 🙂 

[Kupar 13,335]

Main chat window seems to have fallen over on desktop site and Android. Little corner box on desktop is still there.

[Kupar 13,335]

17 minutes ago, Kupar said:

Main chat window seems to have fallen over on desktop site and Android. Little corner box on desktop is still there.

Android chat back thanks. Can't check desktop at the moment

[Ozabot 63,206]

11 minutes ago, Kupar said:

Can't check desktop at the moment

Opens fine for me

[gldenwetgoose 21,485]

13 hours ago, Kupar said:

Main chat window seems to have fallen over on desktop site and Android. Little corner box on desktop is still there.

Just checked into the site 6:30am GMT  on Sat 2nd and yes - that's still the case on desktop, blank main chat window.  Corner window shows '0 chatting' but does have recent conversations.

@Admin - am I imagining something in conversation just the other day about the site running well at the moment....?  😉

[gldenwetgoose 21,485]

No - figure of speech meaning that the chat part of the site had stopped working properly.   All perfect now though.

[Sophie 24,398]

Main chat is broken again, pop out still works. 

[Sophie 24,398]

The site appears to be having issues at around 00:45 (UK Time) each night. Possibly site maintenance or something?

I don't notice it straight away because if I am sat on the homepage using the chat I don't get any error messages, but I have noticed the chat won't update and I am sat waiting for a reply, thinking they are just busy or something. It's only when I then decide to browse the forum that the messages come through because the page has reloaded.

Sorry for being so terrible at explaining what I mean, it's 1am at the moment and I'm feeling preeeety tired! I hope you understand what I am trying to say.

[Paulypeeps 5,287]

I got the Cloudflare page earlier and things got very slow, but at around 00:45 BT drops my internet connection pretty regularly and I have to wait for the router to reconnect, quite irritating as the BT router takes ages.

[gldenwetgoose 21,485]

I’ve been browsing on my phone the last couple of days and been affected. Like @Sophie I’ve noticed it with chat messages not responding, but actually the complete site failing to load. Progress bar in the browser just sitting and doing nothing. 

[Admin 14,788]

Is it only in the midnight - 2am window (UK time)? Or has the same thing been happening other times too?

[Sophie 24,398]

I've only noticed it around those times. I'll have to start making a note of the times 

[Admin 14,788]

1 minute ago, Sophie said:

I've only noticed it around those times. I'll have to start making a note of the times 

Pretty sure this would be related to the site backup which I believe happens in that time slot. I'll look into changing this though, as it's actually not a very practical time since I imagine a lot of people browse the site around then. Later in the night would probably be better. 

[kalle2020 926]

2 hours ago, Admin said:

Pretty sure this would be related to the site backup which I believe happens in that time slot. I'll look into changing this though, as it's actually not a very practical time since I imagine a lot of people browse the site around then. Later in the night would probably be better. 

I've made exactly the same observations as @Sophie. Every night around 1:42 am German time (0:42 UK time) the site is off for a few minutes, as if the server did a reboot. It occurs very regularly every night and has always done ever since I joined peefans. 

Edited June 12, 2022 by kalle2020
Typo corrected

[Admin 14,788]

Thanks for the info everyone. I have tried moving the backup to later in the night when hopefully less people are online.

Please let me know if the problem continues though.

[gldenwetgoose 21,485]

You may be aware already - the whole site had an 'error 500 / 504' sort of downtime for about 20 minutes this morning 7:45AM UK.   Seems to be back again now and fine 🤞

[kalle2020 926]

On 6/13/2022 at 9:37 AM, Admin said:

Thanks for the info everyone. I have tried moving the backup to later in the night when hopefully less people are online.

Please let me know if the problem continues though.

Just observed the exact same thing again: Around 1:45 German time (0:45 UK time) the site was off for a few minutes.

[Sophie 24,398]

Main chat currently doesn't work, pop out in corner still functional. 

[Sophie 24,398]

On 6/13/2022 at 8:37 AM, Admin said:

Thanks for the info everyone. I have tried moving the backup to later in the night when hopefully less people are online.

Please let me know if the problem continues though.

Did you change the time? The site has just gone down again at 00:45 like usual.

[Sophie 24,398]

Main chatbox currently isn't functional for me. 

[Scot_Lover 1,876]

Main chat box window has also gone away for me on iPad.
 

No content, no online users. Open in pop up is also blank.
 

[Maclir 1,060]

12 hours ago, Sophie said:

Main chatbox currently isn't functional for me. 

Same for me...

 

[gldenwetgoose 21,485]

Just at the moment (08 March 2023 22:00GMT) the site seems to be having a few slow loading and error 500 problems - not being able to load the selected page.

In general a refresh seems to work.

[gldenwetgoose 21,485]

@Admin - when you see this, a couple of times (3-4 so far) over the last couple of days, the site has logged me out unexpectedly.

Either I've been browsing and on loading a page have spotted the adverts, or a couple of times I've been writing a post or comment, got to the point of 'submit' and got the message 'you can post this and then register'.  In all cases it's seemed that I've been logged out and the simple action of logging in has let me carry on as normal.

It's not a big inconvenience, but not something I've seen before.

[gldenwetgoose 21,485]

For info @Admin - it seems like the homepage livechat window and dedicate livechat page are playing up a bit.

Google Chrome on laptop and also Safari on mobile, window is showing blank and also participant list blank too.

However the bottom corner Livechat pop up seems ok, showing with no issues (and another member commenting on the same).