Feedback / Idea Speed & Loading Reports

[Admin 14,788]

Please use this thread to report ANY times you cannot access the site, or it is particularly slow loading.  (starting from now)

I have made some tweaks and am hoping they help, but all feedback would be very appreciated, even if just to say that things have been running smoothly. 🙂

The more info/reports I have, the more chance it can be resolved quickly.  

Thanks.

[Sophie 24,398]

Having some issues at the moment (1:20pm) everything is running slowly. Other websites loading fine so I don't believe it's my Internet. 

[gldenwetgoose 21,485]

Ditto. Was just on chat in pop-up window and noticed it taking a few seconds for messages to appear.  Opened the main site and yes, taking a good few seconds to load pages.

[Sophie 24,398]

Website has just been unaccesible for about 5ish minutes (9:50 pm) but it's nice and snappy once it comes back.

[lovestoseepee 297]

I agree with Sophie I also experienced problems around that time as well but once it comes back it's usually pretty quick.

[Sophie 24,398]

and again... 12:45am

[Admin 14,788]

Thanks. The updates are helpful.

I believe it is simply a case of heavy server usage. ~200 people online at once, many of which opening pages full of images, some streaming videos, live chats etc 

I will see what I can do. 

[Sophie 24,398]

We're beginning to think @Rewdna is jinxing the site 😛

[Rewdna 782]

3 minutes ago, Sophie said:

We're beginning to think @Rewdna is jinxing the site 😛

Hangs head in shame.

[Admin 14,788]

A couple of tweaks made, let's see how the sites manages tonight when it gets busy again. As always, any updates/reports would be very helpful as otherwise I'll likely miss any issues. Thanks. 🙂 

[lovestoseepee 297]

Thanks for all the behind the scenes work you do it's appreciated. 🙂 

[Admin 14,788]

11 minutes ago, lovestoseepee said:

Thanks for all the behind the scenes work you do it's appreciated. 🙂 

Thanks! Seems to be running better for me today personally, but we'll see whether any of this actually sticks long-term. 😛 Fingers crossed! 

[Guest UnabashedUser]

Running OK on Firefox this AM.

[Admin 14,788]

Seems to all be running smooth now! 🙂 

[gldenwetgoose 21,485]

Noticed the site appeared down this morning - very relieved you're back.

Note that now the 'Activity' tab is giving an error code, perhaps related?

[Admin 14,788]

1 hour ago, gldenwetgoose said:

Noticed the site appeared down this morning - very relieved you're back.

Note that now the 'Activity' tab is giving an error code, perhaps related?

Yes you're right, fully connected.

More details here: 

 

[gldenwetgoose 21,485]

I guess it wasn’t just me found the site unavailable for a couple of hours this morning?  (Home page loading without style sheet, not recognising username & password). 
 

Thanks as always @Admin for all your hard work. 
 

[gldenwetgoose 21,485]

Last week we had the issue of the server being down once or twice - I had a repeat of that last night when first logging on, gateway page with an error 505 (I think) but after a browser page refresh all came good.

I did notice the same as Steve that the chatbox kept disconnecting - it seemed like when I typed into it the disconnects were aligned with me hitting enter, but could be coincidence.  It cleared up after five minutes or so (10pm UK time, 02/02/21)

[Admin 14,788]

If anyone gets any exact errors, please copy and paste them here.

Or if the site just doesn't load for you at all, please try to jot down the exact time it happens, and then post it here when the site is back up, and I'll be able to take a look into what happened.

 

[steve25805 126,015]

@Admin, I will post this here rather than start a new thread. But earlier this morning, I guess around about 6-7am UK time, and also last night, the chatroom kept disconnecting me. But it seems ok now.

[Admin 14,788]

It seems chat disconnection is caused if your internet connection drops for just a second (or server can't be reached for just a second). I'll see if there's way this can be improved, but a refresh (or pressing re-connect) should almost always fix it in the meantime.

How was the site's running speed yesterday? Any other errors or downtime? Any updates (good or bad) would be great 🙂 

[steve25805 126,015]

4 hours ago, Admin said:

It seems chat disconnection is caused if your internet connection drops for just a second (or server can't be reached for just a second). I'll see if there's way this can be improved, but a refresh (or pressing re-connect) should almost always fix it in the meantime.

How was the site's running speed yesterday? Any other errors or downtime? Any updates (good or bad) would be great 🙂 

I have noticed no issues with the site running speed nor any downtime yesterday.

[Admin 14,788]

On 2/4/2021 at 3:26 PM, steve25805 said:

I have noticed no issues with the site running speed nor any downtime yesterday.

Same here - all been ok today as well but if anyone notices any downtime or errors please just let me know (and ideally screenshot/copy the exact error). Thanks! 

[Sophie 24,398]

Site has gone down 3 times in the last 90 minutes. Simply doesn't respond for a couple of minutes then displays this error. Clicking try again immediately works afterwards. 

 

[Admin 14,788]

4 minutes ago, Sophie said:

Site has gone down 3 times in the last 90 minutes. Simply doesn't respond for a couple of minutes then displays this error. Clicking try again immediately works afterwards. 

 

 

@Sophie has it happened in the last week aside from that?

In the last 90 minutes I've been making server tweaks that could have caused this.

If it's been happening other times though then it's obviously something else.

Thanks for letting me know.