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Sophie

Site Error / Bug Keep getting locked out of my account.

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I keep getting locked out of my account when browsing on my tablet in incognito mode, I'm not entirely sure what is causing it and it is hard to troubleshoot when I'm locked out for 15 minutes at a time. What I think triggers it is signing out, but I cannot reproduce it reliably. I always enter my username and password correctly so it's not like I've hit a timeout for too many failed attempts. It first happened last week (the day I asked you about the chat reappearing) and I didn't report it, dismissing it as a one time glitch but it has happened again. 

One thing I noticed when it happens is I have something appended to the url wherever I browse. "ct=1602571469" the string may change each time, I'm not entirely sure but it's always similar and about the same length. I cannot remember if it is like peefans.com/ct=1602571469 or peefans.com/&ct=1602571469 if that makes sense? But if I see the string at the end I'm pretty much guaranteed to be locked out when I try to sign in. It follows me around the site when I'm reading topics until I close all incognito tabs, even if I manually remove it from the url. 

I'll edit this post if I make any discoveries. 

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All I can add in support (and probably not much help) is that I browse incognito on my phone and computer, both apple.

On my phone I'll sometimes find that the site has logged me out - generally when it's been in the background for a good few hours.  But never noticed any block or timeout on logging back in again.  In other words, whatever issue you have doesn't seem to have affected my browser.

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Have you tried 'private' browsing on another browser to see if this works as a temporary work around? Not sure if you can install / have another browser available on your tablet to try this with. Also is the browser you use on the latest version? Just wondering if there is a bug that may have been fixed in a later version. I appreciate you have probably tried these things already but thought I would ask in case you hadn't thought to try them. When I am not at home and I log onto the site using someone else's computer I also browse 'incognito' but don't experience the same issue. Then again I am browsing the site on a desktop as apposed to a tablet. I will keep thinking as like I say you have probably thought of what I have suggested / asked but wanted to start with the basics before moving to possibly more advanced solutions. I just want to help you if I can. Please let us know how you get on with the above since I want to help if I can.

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