Fremen5 130 Posted March 24, 2016 Share Posted March 24, 2016 I've been trying to acces videos from the video gallery I got a membership to it about a week ago and yesterday around 10 pm est, all the videos suddenly stopped working. The error says "format may not be supported or host and network failure" I know it's not the format because I've viewed videos on the site many times before. Is there something wrong with the host ? Is anyone else having this problem? Quote Link to post
Scot_Lover 1,765 Posted March 25, 2016 Share Posted March 25, 2016 Yes, same thing is happenening here on iPad think something has broke. PC works fine, all ok. Quote Link to post
Admin 14,329 Posted March 25, 2016 Share Posted March 25, 2016 Please provide a link to the video. Also, what browser are you using? The videos are working fine for me at least, and I have not received any ongoing complaints about videos not working. Quote Link to post
Admin 14,329 Posted March 25, 2016 Share Posted March 25, 2016 If you are using an Apple product please take a look at this article: https://confluence.atlassian.com/confkb/unable-to-play-embedded-mp4-videos-on-ipad-or-iphone-in-confluence-305037325.html Everything appears to be working on Firefox & Chrome on Windows, and on Android devices. Quote Link to post
Admin 14,329 Posted March 25, 2016 Share Posted March 25, 2016 Update: If you're using an apple product you may need to use the Puffin web browser for H.264 encoded videos, you can get it for free in the app store. You can find it here: https://itunes.apple.com/us/app/puffin-web-browser/id472937654?mt=8 Quote Link to post
Fremen5 130 Posted March 25, 2016 Author Share Posted March 25, 2016 Thanks, the puffin browser works for the videos it's a little slower but able to view, I had installed a new iOS on my phone recently they must have changed formatting or something on safari. Quote Link to post
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